RTA Customer Care – Happiness Centers Contact Details

The Roads and Transport Authority (RTA) manages all transportation and traffic services in Dubai, including vehicle registration, driving licences, public transport, and fine payments.
If you need assistance, RTA offers multiple customer support channels such as phone, email, WhatsApp, mobile services, and in-person Customer Happiness Centers across Dubai.

RTA Customer Care Happiness Centers Contact Numbers

Toll-Free (UAE): 800 90 90 (24/7 helpline)

International Calls: +971 4 605 1414

Alternate Line (Business Hours): +971 4 284 4444

Email: [email protected]

Website: RTA Penalty Checker

Working Hours: Monday – Thursday: 7:30 AM – 3:00 PM, Friday: 8:00 AM – 12:30 PM

Postal Address: P.O. Box 118899, Dubai, United Arab Emirates

RTA Customer care center

WhatsApp Support

Number: 056 414 6777

Available Services: Booking mobile customer service visits

Booking Requirement: Send name, contact details, and location

Advance Notice: At least 3 days before desired appointment

RTA Head Office

Location: RTA Headquarters, 5 Marrakech Street, Al Garhoud, Dubai

Landmark: Next to Emirates Metro Station

Role: Oversees planning, regulation, and operations of Dubai’s transport system

RTA Customer Happiness Centers (Dubai)

All RTA customer care centers can be reached through 800 90 90.

  • Al Barsha Center – Sheikh Zayed Road, Al Quoz Industrial Area 3
    Sunday to Thursday: 8:00 AM – 7:30 PM
  • Al Manara Center – Sheikh Zayed Road, near Noor Bank Metro Station.
  • Deira Center – Behind Dubai Police General Headquarters, Al Quds Street
  • Al Kifaf Center – Near Grand Hyatt Hotel, Sheikh Khalifa Bin Zayed Street
  • Al Twar Center – 1st Floor, Al Twar Centre, Al Nahda Street
  • Umm Ramool Center – Opposite Emirates Metro Station, 20 10B Street

RTA Departments and Key Services

Licensing Agency

The licensing agency of RTA customer care handles all driving licenses and vehicle registration. It ensures that vehicles are roadworthy and drivers are properly qualified.

Public Transport Agency

  • Manages Dubai Metro, Tram, Buses, Taxis, and Marine Transport
  • Oversees NOL Card payment system

Traffic and Roads Agency

  • Handles traffic planning, Salik tolls, and parking management
  • Aims to improve safety and reduce congestion

Rail Agency

Responsible for all metro and tram operations. You can reach RTA’s rail support team via:

Business & Corporate Services

If you are a business owner, RTA offers a variety of corporate services such as No Objection Certificates (eNOC) for projects, trade license renewals, and advertising permits.

You can also apply for commercial vehicle permits and franchise approvals.
For parking-related inquiries, contact:

NOL Card and Public Transport Support

The NOL card is the smart card used to pay for metro, bus, tram, and marine transport in Dubai.

Top-up Locations: Metro stations, vending machines, and RTA website

Lost or Stolen Card: Report immediately by calling 800 90 90

Refunds / Personalization: Available through RTA website or app

Businesses can use RTA’s eWallet system for quick, secure payments of services.

Filing Complaints or Feedback

You can file a complaint by RTA customer care:

The RTA app includes “Al Harees” (for reporting misconduct) and “Madinati” (for road issues).

Include Details: Full name, phone number, incident date, and location

RTA Taxi Complaint

Passengers can file an RTA taxi complaint for issues such as:

  • Overcharging or fare disputes
  • Rude or unprofessional driver behavior
  • Reckless or unsafe driving
  • Lost or forgotten items

File an RTA taxi complaint:

  • Call 800 9090 (available 24/7)
  • Email the details to [email protected]
  • Submit a complaint via the RTA website or Dubai App

Tip: Always note the taxi number, trip date, time, and pickup/drop-off location to ensure quick resolution.

RTA Bus Complaint

RTA allows passengers to report bus-related concerns and perform an RTA bus fine check, including:

  • Misconduct or rude behavior by a bus driver
  • Skipping designated bus stops
  • Rash or dangerous driving
  • Service delays or overcrowding

File a complaint against RTA bus driver:

  • Call 800 9090
  • Submit an online complaint via the RTA website
  • Visit the nearest RTA Customer Happiness Center

When filing an RTA bus complaint, include bus number, route number, date, time, and location of the incident.

Dubai Metro Complaints

For Dubai Metro customer service, RTA handles complaints related to:

  • Metro delays or disruptions
  • Station cleanliness and facilities
  • Staff conduct
  • NOL card issues

Dubai Metro customer service contact:

  • Helpline: 800 9090
  • Email: [email protected]
  • Dubai App: Use the Madinati feature for reporting metro and road issues

Lost or stolen NOL cards should be reported immediately to prevent misuse.

RTA’s Complaint System

RTA follows Dubai Government’s Customer Happiness Strategy, ensuring:

  • Multiple complaint channels (phone, email, app, centers)
  • Transparent tracking and follow-ups
  • Priority service for senior citizens and People of Determination

This integrated approach allows RTA to maintain high service standards across all transport services.

RTA Toll-Free

The RTA toll free helpline provides easy, free, and reliable customer support for all transport-related services across Dubai.

  • RTA Toll Free Number: 800 9090
  • Availability: 24/7 customer care support
  • Call Charges: Free within the UAE
  • Purpose: General inquiries, complaints, and assistance
  • Services Covered:
  • RTA taxi complaints
  • RTA bus complaints & bus driver issues
  • Dubai Metro customer service
  • RTA bus fine check & other fine inquiries
  • NOL card issues (lost, blocked, refunds)
  • Support Channels: Phone support with guidance for app or center visits if needed
  • Benefit: Quick response without visiting a Customer Happiness Center

This toll free service ensures faster resolutions, improved passenger experience, and convenient access to official RTA customer care support.

RTA Mobile and Priority Services

Mobile Customer Happiness Center available for home or office visits. Services include:

  • Vehicle registration and renewal
  • Ownership transfer

Priority Access: Senior citizens and People of Determination

The RTA customer care system combines phone, email, WhatsApp, and smart service centers to ensure fast, transparent, and convenient assistance for all residents and visitors.

FAQs

Call 800 9090 for 24/7 RTA customer care service support in Dubai, which is toll-free within the UAE. For international callers, use +971 4 605 1414, and for general inquiries during working hours, dial +971 4 284 4444 (Monday to Thursday, 7:30 AM to 3:30 PM).

File complaints through five methods: email with full details and receive an automated complaint number within minutes, call 800 9090 available 24/7, visit any Customer Happiness Center with an open-door policy where managers address concerns directly, use the RTA Dubai App’s “Report/Suggest to RTA” section (Al Harees for violations, Madinati for road issues), or contact RTA via social media (Instagram, Facebook, Twitter, LinkedIn) with responses typically within 3 working days.

Major locations include Al Barsha (Sheikh Zayed Road, Al Quoz Industrial Area 3), Al Manara (Al Manara Center, Sheikh Zayed Road near Noor Bank Metro Station), Deira (Behind Dubai Traffic Court, Al Quds Street), Al Kifaf (Near Zabeel Park, Sheikh Khalifa Bin Zayed Street, operating 24/7), Al Twar (1st Floor, Al Twar Centre, Al Nahda Street), and Umm Ramool (Marrakech Street, opposite Emirates Metro Station, open 24/7). All centers can be contacted at 800 9090 and offer 97 services, up from 72 previously.

Access Mahboub 24/7 through the RTA Dubai mobile app, RTA website at mahboub.rta.ae, or WhatsApp at +971 58 800 9090. Mahboub answers questions, helps with RTA transactions, provides service updates, processes parking payments, and allows you to report infrastructure issues like damaged pavements, bus shelters, traffic signals, and directional signs by sending photos directly via WhatsApp.

You must provide your full name, mobile number, incident date and time, and additional details based on the complaint type. For taxi complaints, include taxi plate number, taxi ID or Driver ID, and driver name. For metro/bus issues, mention station name and NOL card number if relevant. For staff complaints, provide staff name and ID number.

RTA’s 24/7 call center (800 9090) operates continuously every day, including weekends and holidays. However, Customer Happiness Centers and vehicle testing centers remain closed on official UAE holidays like Eid Al Fitr, Eid Al Adha, and New Year’s Day. During holidays, Dubai Metro operates extended hours (often 5:00 AM to 1:00 AM), public parking is free (except multi-story parking), and marine transport services run on adjusted schedules.

Conclusion

RTA customer care system is designed to ensure reliable, transparent, and passenger-focused transport services across Dubai. Whether you need to file a taxi or bus complaint, contact Dubai Metro customer service, or visit a Customer Happiness Center, RTA provides multiple easy-to-access support channels, including phone, email, mobile apps, and in-person assistance.